Privacy policy

This privacy policy explains how Keypoint Access & Automation collects, uses, and protects personal information when you use our website or contact us about our services.

Last updated: 1 October 2026

Information we collect

We may collect information you provide when you contact us, request a quote, arrange a service, or otherwise communicate with Keypoint Access & Automation. This may include your name, company name, email address, telephone number, site address, and details about your enquiry. We may also collect basic technical information when you visit our website, such as your browser type, device information, and pages visited.

How we use your information

We use personal information to respond to enquiries, prepare quotations, provide installation, servicing and maintenance, arrange appointments, communicate about our services, maintain business records, improve our website, and comply with legal or regulatory obligations. We will only use your information where we have a lawful basis to do so.

Sharing your information

We do not sell your personal information. We may share relevant information with trusted service providers who help us operate our business, such as IT, hosting, accounting, or professional service providers. We may also disclose information where required by law or necessary to protect our rights, customers, or property.

How long we keep information

We keep personal information only for as long as it is reasonably necessary for the purposes described in this policy, including to meet legal, accounting, insurance, or reporting requirements. When information is no longer needed, we securely delete or anonymise it.

Your rights

Depending on the circumstances, you may have rights to request access to, correction or deletion of your personal information, restrict or object to processing, and receive a copy of information you have provided. To exercise a right, contact us using the details below. You may also complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

Cookies and external links

Our website may use essential cookies or similar technologies to support basic functionality and understand website usage. We may link to third-party websites, but we are not responsible for their privacy practices. Please review the privacy notices of those websites separately.

Contact us

If you have questions about this policy or how we handle your information, contact Keypoint Access & Automation at info@keypointaccess.co.uk or 01793 123456.

This is a general privacy policy template and should be reviewed against your actual business practices and, where appropriate, by a qualified legal professional.